Over recent years income protection insurance has been subject to growing criticism about what it covers and the value it provides. When it is compared to motor and household insurance, where customers have a fair understanding of the hoops they need to jump through to make a claim. Income protection insurance is still regarded as opaque and inconsistent.
In a bid to change this, the Association of British Insurers (ABI) launched the ‘Consistent Interpretations’ initiative on 31 March 2003, which is a set of overriding principles to ensure all income protection insurance claims are handled in a consistent way.
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The principle of income protection insurance is simple. If you have an accident, fall ill or lose your job, the income protection insurance insurance policy is there to help you. There are, of course, terms and conditions to detail the process and explain what you can and cannot claim for, and the theory is straightforward.
Unfortunately, theory and practice do not always run in tandem. So how can insurers help advisers and their client to have confidence in income protection insurance , understand what it covers and know when it will pay up? This ‘Consistent Interpretations’ initiative brings with it a number of new principles that advisers need to be aware of when discussing products with their clients.
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These principles are those that the insurers involved in this programme will use when dealing with income protection insurance claims and will also provide advisers with the information needed to help assess whether income protection insurance would be of value to clients on an individual basis. This initiative is an agreement between 11 insurers covering 70% of the total income protection insurance market, and has been designed to cover many of the most common areas of income protection insurance .
It seeks to both simplify and standardise the approach adopted by insurer, with regard to consistency and transparency, when dealing with payment protection insurance claims, whatever of the type of product. The ‘Consistent Interpretations’ initiative clarifies a number of common interpretations: In the past, one of the main criticisms was the exclusions, and income protection insurance policyholders have complained it is difficult to make a claim.
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Insurers will now have to list more clearly their income protection insurance policy exclusions, particularly those that relate to unemployment claims. Angus McLaren, Managing Director of Indigo Insurance Brokers says, "the ‘Consistent Interpretations’ initiative is most welcome and will certainly ensure that anyone who purchases and income protection insurance policy will have their expectation met and income protection insurance policy terms and conditions will be more transparent and more easily understood."
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